Refund policy
Refunds follow verified order state.
Physical made-to-order goods and delivered digital files require different handling, while mandatory consumer rights always apply.
Before fulfillment
Eligible orders may be cancelled before provider submission. After submission, cancellation is attempted only when the provider confirms it is still possible.
Damaged or incorrect goods
Contact support with the order number and appropriate evidence. Resolution may include replacement or refund after the order and provider record are reviewed.
Digital delivery
Digital access and download history are considered when reviewing a request. This policy does not limit rights that applicable law makes non-waivable.